Service Agreement & Terms
These terms form the working agreement between cleanhomy and our clients. They are designed to ensure clarity, protect both parties, and establish a foundation of trust before any cleaning service begins.
For Our Clients
You will find the guidelines for scheduling, cancellations, property access, and payment. Understanding these points helps us serve you more effectively and avoid misunderstandings.
For cleanhomy
We commit to our standards of cleaning, punctuality, and communication. These terms also outline our responsibilities regarding liability and the use of cleaning materials.
Core Framework
1. Services & Scope
A 'Standard Clean' includes dusting all accessible surfaces up to 7ft, vacuuming all carpets, mopping hard floors, and sanitizing bathrooms/kitchen. A 'Deep Clean' extends to baseboards, inside cabinets, and interior windows.
Scope is defined per-service and per-quote. Tasks outside the quoted scope are billed at the hourly rate. We do not move heavy furniture (>20kg) or clean hazardous materials.
Key Realism Anchor
For pet owners, we recommend a bi-weekly schedule to manage shedding effectively, as a standard weekly clean may not suffice for allergy control.
2. Scheduling & Cancellation
Appointments are confirmed via email or WhatsApp. Cancellations or rescheduling require 24 hours' notice for standard cleans and 48 hours for deep cleans.
Late cancellations (<24h) may incur a fee of 50% of the service cost. This covers the allocated team time and travel expenses.
3. Access & Property Security
We require a secure method of access (key, lockbox code, or the client's presence). We are not responsible for lost keys or codes provided by the client.
Our team is trained to respect privacy. We will not access rooms or items not intended for cleaning unless explicitly requested in writing.
4. Pricing & Payment
Quotes are based on property size, service type, and frequency. Prices are fixed for a 3-month period, subject to review thereafter.
Payment is due upon completion of service via cash, bank transfer, or the provided secure payment link. For commercial clients, net-15 terms may be available upon approval.
Practical Trade-offs & Mitigations
Balancing client expectations with operational reality is key to a sustainable service relationship. Here are common balances we strike.
Trade-off
Fixed Schedule vs. Flexible Booking
Locking in a weekly slot guarantees our availability but limits last-minute changes.
Mitigation
We offer a 48-hour rescheduling buffer and maintain a waitlist for popular time slots.
Trade-off
Eco-Friendly vs. Chemical Agents
Biodegradable products are safer but may require more time for heavy-duty stains.
Mitigation
We use a hybrid approach, reserving stronger agents for pre-approved, isolated cases with client consent.
Trade-off
Value vs. Price Transparency
A flat rate is simple but can seem opaque. Hourly is transparent but variable.
Mitigation
We provide detailed quotes that break down tasks, giving you the clarity of hourly with the predictability of a fixed price.
Our Commitment & Liability
cleanhomy is fully insured for public liability. While we exercise extreme care, any damages caused by our team will be repaired or replaced at our expense, following a documented incident report. This is subject to a maximum coverage limit, which will be provided in your service agreement.
We do not accept liability for pre-existing damage to items, structural issues, or damage resulting from improper or fragile surfaces (e.g., unsealed marble, antique wood). We recommend a pre-service walkthrough to identify such items.
For property access, we treat client security with the utmost priority. All access codes are deleted from our records 48 hours after service completion, unless a recurring schedule is active.
Incident Resolution Protocol
- Document the issue with photos immediately.
- Client notifies us within 24 hours via email.
- We conduct an internal review within 48 hours.
- Resolution (repair/replacement/compensation) is proposed.
Care Protocol
Pre-cleaning assessment for fragile items.
For Clarification
These terms are meant to be clear. If you have questions before booking, contact us. We can discuss your specific situation and adjust the service scope accordingly.
Email: [email protected]
Phone: +90 554 898 80 89
Address: PERPA Ticaret Merkezi B Blok Kat 11 No:1951, Okmeydanı, Şişli, İstanbul, Türkiye
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