The Cleanhomy Protocol: Precision. Trust. Every Time.
We don’t just clean; we execute a documented, multi-step quality system. This is the exact framework our team follows—transparency built into every square meter.
Post-clean verification in a Beşiktaş apartment, 2025.
The 7-Point Cleanhomy Protocol
This isn’t a checklist we glance at—it’s the operational rhythm of every service call. Each step is timed, logged, and verified. The sequence is designed to maximize efficiency while minimizing disruption and cross-contamination.
Pre-Visit Walkthrough
A 15-minute assessment identifies high-traffic zones, client priorities, and specific material care instructions. We don’t start a single task without a mapped plan.
Two-Pass Vacuum System
First pass: HEPA filter extraction for allergens and dust. Second pass: soft-bristle head for delicate surfaces. Captures 99.97% of particles ≥0.3 microns.
Microfiber Color-Coding
Red for bathrooms, blue for kitchens, green for living areas. This strict protocol prevents cross-contamination between high-sanitation zones and general living spaces.
Post-Clean Air Quality Check
A final room-by-room walkthrough ensures no lingering dust motes or chemical odors. We crack windows (if the client agrees) to flush spaces before we leave.
Digital Service Log
A timestamped checklist is signed off by the lead cleaner and shared with you via a secure link. This creates a verifiable record of every task completed.
24-Hour Feedback Window
A dedicated channel is open for 24 hours post-visit. Any oversight is addressed with a guaranteed 4-hour response and priority re-clean scheduling.
Materials That Respect Your Home
The tools and solutions are not an afterthought; they are a core component of our quality promise. Here’s what’s in our kit—and why it matters.
Plant-Based Concentrates
Derived from citrus and coconut oils. Effective on 99% of household surfaces without harsh chemicals.
Swedish Microfiber
Woven for 500+ washes. Replaces 1.5kg of disposable wipes per client visit, reducing landfill contribution.
HEPA-Filtered Backpack Vacuums
Captures 99.97% of particles as small as 0.3 microns. Critical for allergy-sensitive households in Istanbul's urban environment.
pH-Neutral Solutions
Protects hardwood finishes and stone tiles from etching, a common issue with generic acidic cleaners.
Zero-Plastic Refills
Glass bottles for in-house solutions, delivered in a reusable tote. Our sustainability commitment is tangible.
Tool Sanitization Protocol
Between every job, all equipment is disassembled and sanitized in a dedicated UV-C light cabinet. This isn't an optional step—it's a non-negotiable for cross-client hygiene. Our vacuums' HEPA filters are replaced on a strict schedule, not based on visible dirt. The goal is to ensure that the second client of the day receives the same sterile start as the first.
Constraint
UV-C sanitation requires 15 minutes of direct exposure per unit. This builds a minimum 2-hour buffer between service slots, ensuring no rushed clean-ups.
The Beşiktaş Family Home
The Scenario: A family of four in a 3-bedroom apartment with a dog and two young children. The primary challenge wasn't visible dirt, but pervasive dust from nearby construction and allergen buildup in textiles.
"We could see dust settling on surfaces within hours. It was affecting our daughter's breathing at night."
The Protocol Adjustment: Our standard process was recalibrated. 40% of the 4-hour service was allocated to a two-pass HEPA vacuuming of all textiles (rugs, sofas, curtains) before any surface cleaning began. The kitchen received a dedicated sanitization cycle using our plant-based concentrate, focusing on handles and high-touch zones.
The Outcome & Trade-off: Client reported a "noticeable drop in visible dust" and "fresher air quality" within 24 hours. The trade-off was a slightly longer service time to prioritize air quality over surface shine, a choice we documented and the client explicitly approved during the walkthrough.
Pitfall Avoided: Using a standard mop on the marble foyer would have caused water spots. Instead, a dry microfiber mop system was used, preserving the stone's finish.
Clarity Through Vocabulary
In cleaning, terms are often used loosely. Here’s our glossary—and our strong opinion on why precision matters.
Defined Terms
- HEPA Filtration
- A vacuum standard, not a marketing term. Requires trapping 99.97% of particles ≥0.3 microns. Our backpack units are verified monthly.
- pH-Neutral
- A solution with a pH between 6 and 8. Crucial for preserving natural materials (stone, sealed wood) that are etched by acids or damaged by strong alkalis.
- Microfiber
- Synthetic fibers (typically polyester/polyamide) split into finer strands than a human hair. This increases surface area for capturing dirt and pathogens physically, not just chemically.
- Color-Coding System
- A contamination-prevention protocol (Red: Bathrooms, Blue: Kitchens, Green: Living Areas). Non-negotiable in our training. Using a bathroom cloth on a kitchen counter is a firing offense.
- UV-C Sanitization
- Use of ultraviolet light (254 nm wavelength) to destroy DNA/RNA of microorganisms. Used on non-porous tool surfaces, not as a substitute for physical cleaning.
- Service Log
- A timestamped, digital record of tasks performed. This creates accountability and a historical baseline for your home's specific needs.
The Cleanhomy Decision Lens
Not all cleaning is equal. Use this lens to understand our thinking.
Frequency vs. Depth
Weekly maintenance keeps grime at bay. Monthly deep cleans address buildup in grout, under appliances, and inside cabinets. We recommend a hybrid model for most households.
Eco vs. Efficacy
Our plant-based concentrates handle 99% of tasks. For mineral scale or biological growth, we have specialized, regulated agents used only when necessary and with clear disclosure.
Routine vs. Reactive
Scheduled services ensure consistency. For move-in/move-out or post-construction, a single deep service is the reactive solution. The choice depends on your current living context.
Our View
We lean towards slightly higher frequency with moderate depth for long-term home health. It prevents the deep neglect that requires harsh, disruptive cleaning later. This is a core belief of our operational model.
A Real-World Scenario
The Client: A new expatriate family, arriving in Istanbul with two children under five and a cat. Rented a 2-bedroom in Levent.
The Need: Immediate post-move-in deep clean before furniture arrives, then transitioning to bi-weekly maintenance. Allergen control is a priority. They have no car, so parking is tight.
The Process: We conducted a 20-minute video call walkthrough to assess the space. The initial deep clean focused on HVAC vents, inside cabinets, and floor prep. We scheduled the first maintenance visit for two weeks later at a fixed morning slot to guarantee parking.
The Tangible Outcome: The family reported "living without allergy symptoms for the first time in months" after the initial service. The bi-weekly schedule fits their erratic work hours, providing predictable cleanliness without personal time cost.
Make Your Next Step Clear
Every home has a unique profile. Your process starts with a clear conversation about your space, your needs, and your schedule.
cleanhomy
PERPA Ticaret Merkezi B Blok Kat 11 No:1951
Okmeydanı, Şişli, İstanbul, Türkiye
Contact
T: +90 554 898 80 89
E: [email protected]
Hours
Mon–Fri: 09:00–18:00
Sat: By Appointment